Email: - Mailing Address: 235 North Street, Bedminster, Bristol, BS3 1JJ, United Kingdom.

Billing terms & conditions

Ialenda accepts the following credit cards and forms of payment:

  • Visa
  • Credit Card
  • American Express
  • Maestro


Debit cards issues by the financial services companies listed above are accepted.


Credit cards are generally charged only at the time we ship the item or items to you. However for both credit and debit cards we may "pre-authorize" your order amount with your card issuer at the time you place the order. This may trigger an "authorization hold" on your card. For debit cards, which draw on funds in a bank account, this means the amount of your purchase remains in your account but is no longer available to you. For credit cards, the charge in not processed but the amount may be deducted from your available line of credit.


Your credit or debit card will then be charged at the time we ship your items to you. If your order is sent out in multiple shipments the charges will process as each individual part of the order ships (you will see multiple, smaller amounts charged to your account).


It can typically take three to seven days for the purchase amount to clear your account. Your bank controls the timing of authorizations and payments from your account; for details please check with your bank.


If you have chosen a refund and your application is approved, we will email you and process your refund within 48 hours. The refund takes 5 business days to back to your bank account.


If you have any questions, please contact us by email:

Our Customer Care team are available to answer your enquiries: 

  • Monday - Friday from 9am to 5pm BST
  • Saturday - Sunday from 9am to 12noon BST - for URGENT matters only. 

Closed on all National Public Holidays.