Email: - Mailing Address: 235 North Street, Bedminster, Bristol, BS3 1JJ, United Kingdom.

Refund policy

Ialenda has a strict 14 day returns policy from the date you’ve received your parcel – outside of this we will be unable to offer a refund or exchange.

Ialenda allow returns for change of mind and 100% of the cost of our product will be refunded (excludes shipping costs) or a credit of 110% will be given to purchase other items that may suit better.

For incorrect items – providing items are returned in original condition, unused and tags still attached and stock permitting we will offer a store credit to purchase the correct product. Please email for more info. 

For exchanges we will offer a store credit so the customer can re purchase on our website. We will not process any exchanges manually, the customer must re purchase through our website with their store credit.

 We will not accept returns on these items:

  • Personalized
  • Gift Cards
  • Clearance Items


DO NOT RETURN TO SENDER as it may go to a 3rd party distribution center which is not associated with Ialenda. Please contact us first by email: (Monday to Saturday - 09:30 AM to 06:00 PM BST) and we will tell you how to return it to our warehouse at: 235 North Street, Bedminster, Bristol, BS3 1JJ, United Kingdom.

If you have a faulty item, please contact Ialenda via email – and send photos of the fault. Ialenda will exchange, give a credit or refund for faulty items at their discretion. 

Ialenda’s quality control officer will return email within 48 hours of receiving a photo of the faulty goods with a decision. If you have chosen a refund and your application is approved, we will email you and process your refund within 48 hours. The refund takes 5 business days to back to your bank account.


Order Cancellation

Please note you aren’t able to cancel your order if it’s already been processed with our product distributors.

You can however return the items for a full refund once you receive your order.

If by chance your order hasn’t been processed and we are able to cancel your order please be aware you will be charged a 10% cancellation fee of your total order value to cover any merchant costs involved with receiving, cancelling or refund your order.